I am using HP SD 4.5 with sp13.I want a banner to appear in GUI whenever a call is assigned to the engineer through web.i.e by default I have provided Helpdesk as the assignee of service call.I want that whenever any user logs a service call through web,helpdesk who is using GUI client should get a banner on its window.To check for functionality,I have unblocked the default DB rules of banner generation with a change in path of banner.exe file.But it is not running. In the log file,it is showing following error:
"Rule: Medium Priority Banner Action: Green Banner (Command Exec Action) Entity: Servicecall Agent: localhost Commandline: E:/Program Files/Hewlett-Packard/OpenView/Service Desk 4.0/Agent/bin/banner.exe /green Service call 164 has been assigned to you. Error: CreateProcess: E:/Program Files/Hewlett-Packard/OpenView/Service Desk 4.0/Agent/bin/banner.exe /green Service call 164 has been assigned to you. error=2"
However If I use the same rule as UI rule,it is working file.