Service Desk Practitioners Forum

Automating SD 5.0 backup process

Respected Contributor.

Automating SD 5.0 backup process


My setup is service desk 5.0 with MS SQL database on windows 2003 server.

I need to take SD application backup. Currently I am doing manually by exporting the configuration settings. I need to automate this, so is there any way to take a backup through command prompt or any script to automate the backup process.
Robert S. Falko
Acclaimed Contributor.

Re: Automating SD 5.0 backup process


The only things that change on the application server itself are the logs, unless you manually change the configuration (which you probably will not do very often), or unless you apply a patch (which probably will not occur very often, either).

There is nothing in OVSD itself to automate backups. What's the problem with backing up the file systems, using your standard backup tools, just like anything else?