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Automatically raise calls in OVSD via email

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John Cook Vocal
Super Contributor.

Automatically raise calls in OVSD via email

Is it possible to raise a service call in HPOVSD based on the application receiving an email? If it is possible could anyone advise where I should start my reading?

My company use HPOVSD 4.5 with SP23 on Windows 2003 servers.

Thanks in advance
John
1 REPLY
The Pike
Acclaimed Contributor.

Re: Automatically raise calls in OVSD via email

John,
Start in the Service Desk Admin Guide, Chapter 10: Using E-mail with Service Desk.

Points are welcome.

The Pike