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Automatically close of service calls

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vadher.vijay
Trusted Contributor.

Automatically close of service calls

Dear All

Can any one guide me how to set a database rules to automatically close service calss after 3 days from user to confirm state.
1 REPLY
Sam decosta
Outstanding Contributor.

Re: Automatically close of service calls

Create a Db rule.In DB rule condition you need to check the option "Schedule the validation of this condition "

Example:-

When service call is Created OR modified
where Status (*) equals (select the status)
Schedule the validation of this condition at 3 days After Registration;Modified,
Status set to Closed


Thanks,
Avinash