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Automatically Generating SR's

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Peter J Gray
Respected Contributor.

Automatically Generating SR's

Hi,

I'm looking into the possibilty of generating OpenView service call id's automatically from alert triggers.
e.g.I want to generate an OpenView service call when a servers filesystem is full or breaches a warning threshold.

Is HP OpenView capable of taking information from scripts and creating service call id's from them, or does it have any facility to interface directly with the Openview database?

Thanks,

Peter

2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: Automatically Generating SR's

Hi Peter,

I don't have full details here but to start you off you would use sd_event.exe with certain paramters and import mappings that would be set to trigger on the host machine that you want to have the call automatically opened for.

There have been some recent postings on this and Ruth had added a very good document on the subject-will post a link.

Some basic details are available in the OVSD Admin guide as well to get you going.
Mark O'Loughlin
Acclaimed Contributor.

Re: Automatically Generating SR's

Hi Peter,

here is the link - and thanks to Ruth for this

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1033119