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Automated Incident Email notification at the time of registration

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Fenny_1
Honored Contributor.

Automated Incident Email notification at the time of registration

Hi All,
I'm facing a problem with the automated incident email's generated at the time of registration of an incident.
I want to modify the body of this email but i didnt find any database rule or UI rule related to that email notification.
How can i check that from where this notification is originating.

Waiting for a quick response.
3 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: Automated Incident Email notification at the time of registration

Hello,

If it is created on Incident creation it must be from a DB rule. If the notification is on the assignment, then go to Administrator Console/System Panel/E-Mail and go to "E-mail templates" tab and modify the corresponding template.
menes fhtagn
Ruth Porter
Acclaimed Contributor.

Re: Automated Incident Email notification at the time of registration

Hi there,

Do you mean the email that is sent out in response to a call logged by email? If so go to email settings>email templates and you will see the email template there. Just double click to modify it.

Hope this helps

Ruth
http://www.teamultra.net
Fenny_1
Honored Contributor.

Re: Automated Incident Email notification at the time of registration

Thanks alot guys
U r helping me alot