The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Autocreation of incidents

Highlighted
mgallo
Acclaimed Contributor

Autocreation of incidents

Is anyone having incidents created automatically when an OVO alert is issued? Are you having them created in service desk software? Do you have any comments on the ease of developing this with service desk vs some other incident software?

Thanks for your help.
4 REPLIES
Shivam Tiwari
Esteemed Contributor

Re: Autocreation of incidents

Mqallo,

Yes you can create Incidents from the OVO Messages then you have to CHECK the "Forward to Trouble Ticket" opention in the Tempalte Condition Window and should have the appropriate Software loaded on the Management Server to take care of forwarding the Tickets.

Examples are
OVSD from HP
SC from Preigrine (Now HP)

To get more information see
http://devresource.hp.com/drc/OVIG/ex_ovo.jsp

HTH,

Shivam Tiwari
Never say No. Say I will Do it........
Marc Hummel
Frequent Visitor

Re: Autocreation of incidents

integration with OVSD from OVOW will allow creation of incidents.
Annotations and ack's can also be sent back and forth.
message from OVSD can be sent when incident is created in OVSD to message browser.

The integration needs many things, fairly straight forward.

account on ovsd server for ovow.
policies and ini's configured.
integration pack, downloadable from HP.
wbem odbc.
All this is outlined in the integraion installation notes avaialable with integration pack.
hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Marc Hummel
Frequent Visitor

Re: Autocreation of incidents

forgot to mention you can import services and ci's into ovsd from ovow as well.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Ganesha Sridhar
Esteemed Contributor

Re: Autocreation of incidents

Hello,

The steps are provided in the attached document.

For more detail please refer : OVO_Integration_AG.pdf which is part of OVSD installation media.


HTH

Regards
Ganesha Sridhara
//Add this to "OnDomLoad" event