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Auto send Survey Web Link every 10th ServiceCall Closed.

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veeratee
Trusted Contributor.

Auto send Survey Web Link every 10th ServiceCall Closed.

Hi,

Do you have the idea how to cover the below requirements.

Requirement: Auto send the Survey Web Link every 10th ServiceCall closed.

My environment: HPOVSD 4.5 with SP 9.

Regards,
Veeratee.
2 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Auto send Survey Web Link every 10th ServiceCall Closed.

Hello,

When a service call is closed use UI rule to "data update from external system" to send it's ID to an external system. In the external system decide (by service call ID) if this is the tenth service call. If yes return the url to service desk. And before the item is saved, display a message that the user can take a survey and display the url.
menes fhtagn
Mark O'Loughlin
Acclaimed Contributor.

Re: Auto send Survey Web Link every 10th ServiceCall Closed.