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Auto logoff after a certain period of time

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Frank Pate1
Respected Contributor.

Auto logoff after a certain period of time

Is there an auto log off feature using HP OV SD 4.5 SP15? I sometimes have users stay in the program all day. the feature would be helpful.
4 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Auto logoff after a certain period of time

Hello Frank,

Run the server settings editor or edit server_settings.xml. Set Session timeout to desired value. All idle users will be disconnected when idle period > session timeout. If a disconnected user tries to do something with service desk he/she will be automatically reconnect.
menes fhtagn
Frank Pate1
Respected Contributor.

Re: Auto logoff after a certain period of time

How do I run the server settings editor?
jconsola20
Outstanding Contributor.

Re: Auto logoff after a certain period of time

From your application server, select start, programs, hp openview service desk 4.5, application server, and select open the server settings editor. The section for the session timeout entry is on the general tab.
Mark O'Loughlin
Acclaimed Contributor.

Re: Auto logoff after a certain period of time

Hi Frank,

2 things to consider.

If a disconnected user tries to do something after being auto logged off and there are no available licenses at that time the user will not get reconnected.

Also if the user sets their refresh interval to a value lower that the autolog off feature they will not be autologged off.