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Authentication for SD thick clients and service pages users

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CA1457266
Respected Contributor.

Authentication for SD thick clients and service pages users

Hi,

Can someone provide information on how the authentication happens for the SD thick clients and the service pages users? Like how are the user credentials verified to determine whether the user has authenticity to create an incident or a service call in SD

Regards,
Anu.
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Authentication for SD thick clients and service pages users

Hi,

if a user only has a service pages account then they can only log onto Service Pages (web) and they will only have the otpion to view and create Service Calls. Service page accounts are free and do not need licensing

if a user has an application account (a licensed account either named or concurrent which is NOT free) then they can log onto the OVSD GUI and if they want service pages. They will have access to create and view SR's workorders, changes etc on the service pages as well on the GUI. Bear in mind that UI rules do not work on Service Pages and that it requires coding to modify the look and feel of the Service Pages.
CA1457266
Respected Contributor.

Re: Authentication for SD thick clients and service pages users

Thanks for your response.. but can u please provide info on, when a user (service pages user or a thick client user) logs on how does the SD application server validates that this is a authorized user or not?

Thanks,
Anu
Mark O'Loughlin
Acclaimed Contributor.

Re: Authentication for SD thick clients and service pages users

To see the different accounts

Licensed accounts
Admin console-Security-access-application accounts

These accounts are the ones that can access web and gui and log all calls. What these accounts can do is based on the roles that they are assigned. The roles determine if they can view,edit, create SR's, changes. problems etc. Open an application account and see what roles are checked for the user.


Go to Admin console-Security-access-roles and look through the settings to see what rights the user has

Service pages:

Admin console-servicepages-access-spaccount
This view is differet as you do not assign the servcie pages role it is assigned by default.

To check the level of Serivce pages user access for SR's check the following role

Admin console-Security-access-roles-service pages