Auditing the information field...with a cusstom field.
Greetings All, The below is a DB rule created to "audit the information field.(Thanks to all who assisted on the board.) I have 2 issues this... First, When a service call is first created, instead of logging the creating individual's unique name, it displays "System Administrator". How can I correct this? Subsequent modifications to the call are displayed properly. My second question.."How can I modify the rule to "clear" the information field when the service is saved, so upon the next open, the information field is blank.
When service call is created or modified where NOT (Information (*) is empty) TEST AUDIT (Update Data) Information History set to (Concatenate (Concatenate (Concatenate With [Registration Modified by Display name]) With (Concatenate (Concatenate - With [Registration Modified]) )) With (Concatenate [Information] With (Concatenate
Re: Auditing the information field...with a cusstom field.
If the service call is modified by another db rule (that is executed only for new items), before this one is trigered the last modification is made from the system (db rule) thus the "System Administrator"
About the other, just add another action in db rule to make "Information" empty.