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Auditing of Rules/templates/other configurations

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Ajeet Kumar
Regular Contributor.

Auditing of Rules/templates/other configurations

A new functionality to audit rules and other configuration files was introduced in Service Desk 5.1.A new role called auditor has been created as part of this but i am looking for more details. Is there a documentation available about details of this.
9 REPLIES
Peter Dent
Outstanding Contributor.

Re: Auditing of Rules/templates/other configurations

The role of Auditor exists in SD 4.5 SP17 although I'm not sure of its purpose?

Peter
Mike Bush
Acclaimed Contributor.

Re: Auditing of Rules/templates/other configurations

The facility got into SD 4.5 at SP11. There was a DOC available in that and subsequent Service Packs - ITSM004780
Peter Dent
Outstanding Contributor.

Re: Auditing of Rules/templates/other configurations

Mike,

I've seen people quote these document numbers before in postings.

What's the best way to find the acutual document given this number?

I've looked before without sucess.

Peter
Mark O'Loughlin
Acclaimed Contributor.

Re: Auditing of Rules/templates/other configurations

Hi Peter,

the guide for 4.5 is attached if this helps
Peter Dent
Outstanding Contributor.

Re: Auditing of Rules/templates/other configurations

Mark,

Oh right, yes I know about the enhanced auditing feature, use it all the time.

Are you saying that the "Role" of Auditor is linked to this feature?

Peter
Mark O'Loughlin
Acclaimed Contributor.

Re: Auditing of Rules/templates/other configurations

Hi Peter,

yes Any user who has the auditor role assigned can configure, export and view the audit log that is produced from setting the auditing rules.
Peter Dent
Outstanding Contributor.

Re: Auditing of Rules/templates/other configurations

Mark,

Yes it seems obvious now that you say it!

Wish I could award you some points . . .

Thanks
Peter
JaS_4
Acclaimed Contributor.

Re: Auditing of Rules/templates/other configurations

Yup and if you do not have auditor role, you cannot see the Enhanced Auditing. I remember wondering why I couldn't see it as system admin and found out that only the "auditor" can see enhanced auditing and check what the system admin has been up to and whether he is deleting records that he shouldn't be.
Ajeet Kumar
Regular Contributor.

Re: Auditing of Rules/templates/other configurations

I have set up an user with auditor role but i am still not able to enable enhanced auditing. When I am opening audit configuration window and try to check the "enable enhanced auditing" box then i am getting an error that I am not allowed to modify this setting. If i assign an user both system administrator and auditor role then i am not able to see audit configuration shortcut.
Anyone who has used enhanced auditing, please let me know the canges required before we can start auditing