Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Attachments using Exchange 2007 with SD4.5 SP25 rejected

Highlighted
Rory Emmans
Member

Attachments using Exchange 2007 with SD4.5 SP25 rejected

We are having an issue with attachments sent to the SD email listener with exchange 2007. It rejects all emails and does not create a ticket with any emails with attachments and gives the error at the bottom of this page. Does anybody have a hotfix or does anybody have an example of the perl script and sjow where and how it works to strip the 3 extra columns (Size, Creation date & modification date) that was added in Exchange 2007. This is a huge issue with exchange 2007 rollout and would appreciate any help.
This is the error I receive

The following error(s) occurs:
---------------------------------------------------
Error when put file C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\tmp\58-CAB Minutes 8-14-08.pdf;size=53914;creation-date=Thu, 14 Aug 2008 11:08:04 GMT;modification-date=Thu, 14 Aug 2008 11:08:04 GMT!#! to attachment server: java.io.FileNotFoundException: C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\tmp\58-CAB Minutes 8-14-08.pdf;size=53914;creation-date=Thu, 14 Aug 2008 11:08:04 GMT;modification-date=Thu, 14 Aug 2008 11:08:04 GMT!#! (The filename, directory name, or volume label syntax is incorrect)
//Add this to "OnDomLoad" event