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Attachments not working

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fgssl2
Regular Collector

Attachments not working

Hi all,

Using Service Desk 5.0

I installed an FTP Server and created an ftp dir in the server. Configured the attachment settings in SD and the test connection gives me the message "connection successfull". I insert an attachment in an item and when I try to save the item the following message appear:

"the attachment settings have not been entered"

Can anybody help me out?

Thanks,

Fil
9 REPLIES
Karol Raffay
Collector

Re: Attachments not working

Do you have to saved attachment settings,when you insert an attachment?
fgssl2
Regular Collector

Re: Attachments not working

What do you mean "a saved attachment settings"?

Thank you,
F
Karol Raffay
Collector

Re: Attachments not working

From the message "the attachment settings have not been entered" it appears that you might not have saved attachment settings in the System panel.

You may try to find it out or eventually,insert an attachment settings.
fgssl2
Regular Collector

Re: Attachments not working

What do you mean? The attachment settings in system panel? It's configured.
Karol Raffay
Collector

Re: Attachments not working

Can you attach to insert screenshot from your attachment settings in SD?
fgssl2
Regular Collector

Re: Attachments not working

Hi,

I send you the settings and the error when trying to save a service call after inserting an attachment.

Thanks,
F
Karol Raffay
Collector

Re: Attachments not working

Hi,

you don't have check in "Save attachment in background a no "password".You look my attachment settings,which is function.

Karol
fgssl2
Regular Collector

Re: Attachments not working

Hi Karol,

It works now! Thank you..
F
Karol Raffay
Collector
Solution

Re: Attachments not working

You give me some points,thanks.Karol
//Add this to "OnDomLoad" event