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Attachments in SD 4.5 SP4

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Harini.G
Collector

Attachments in SD 4.5 SP4

Hi All,

Can somebody pls help me with the steps to configure attachments in SD 4.5

Kindly help.

Rgds
Harini.G
2 REPLIES
Mihai Tita
Occasional Visitor
Solution

Re: Attachments in SD 4.5 SP4

Hi Harini,

See SD 4.5 installation guide:

1. Create a user account and folder for Service Desk on the FTP server (that can be any third-party server you choose).
2. Administrator Console > System Panel > Attachment Settings :
a) Enter the Name of the attachments server, the Username
(account) and Password that Service Desk will use to connect to
the server.
b) Enter the path of the Target folder, this is the folder on the
attachments server where the attachments are stored. It must
exist before you configure these settings.
c) Check the Use passive FTP if you do not want to use active FTP.
Using passive FTP has the advantage of allowing firewalls to be
set up between the application server and file server that open
up specific ports for transfer and control.
d) Test the connection by clicking Test connection. Test
connection creates a test directory on the file server - named: test-.
Use the Save attachments in background features only for slow connections.

Best regards,
Mihai
Harini.G
Collector

Re: Attachments in SD 4.5 SP4

Solved by referring to Sd docs.

Still thanks a ton Mihai. I hv submitted points for your concern.

Rgds
Harini.G
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