1. Create a user account and folder for Service Desk on the FTP server (that can be any third-party server you choose). 2. Administrator Console > System Panel > Attachment Settings : a) Enter the Name of the attachments server, the Username (account) and Password that Service Desk will use to connect to the server. b) Enter the path of the Target folder, this is the folder on the attachments server where the attachments are stored. It must exist before you configure these settings. c) Check the Use passive FTP if you do not want to use active FTP. Using passive FTP has the advantage of allowing firewalls to be set up between the application server and file server that open up specific ports for transfer and control. d) Test the connection by clicking Test connection. Test connection creates a test directory on the file server - named: test-. Use the Save attachments in background features only for slow connections.