Another question, when a client adds, or accesses an attachment to a record in HP Service Desk 4.5 (SP11)what are the communications made between the client, HP SD application server and the FTP server?
Does the client communicate with the FTP server through the application server on port 3099, application server then communicates to the attachment server on port ???
Or does the client communicate directly with the FTP server using the configuration information specified in the HP SD database?