Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Attachments - Comms with attachment server

SOLVED
Go to solution
Highlighted
Andrew Dale
Frequent Visitor

Attachments - Comms with attachment server

Good afternoon,

Another question, when a client adds, or accesses an attachment to a record in HP Service Desk 4.5 (SP11)what are the communications made between the client, HP SD application server and the FTP server?

Does the client communicate with the FTP server through the application server on port 3099, application server then communicates to the attachment server on port ???

Or does the client communicate directly with the FTP server using the configuration information specified in the HP SD database?

Cheers,
Andrew D
2 REPLIES
MarkvL
Honored Contributor
Solution

Re: Attachments - Comms with attachment server

Hi Andrew,

The client communicates directly with the FTP server for the attachment.
At the same time it communicates the attachment details to the app server and this stores these details in the database.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Jonathon Druce
Honored Contributor

Re: Attachments - Comms with attachment server

As mark says and it uses port 21
//Add this to "OnDomLoad" event