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Attachment problem in SD 4.5

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Raj_72
Honored Contributor.

Attachment problem in SD 4.5

Hi,

I am not able get attachments by using inbound e-mail option in SD 4.5.

We are using SD 4.5 with SP 18 on HP-UX 11i,is there any known bug ??

Thx in advance,


Regards,
9 REPLIES
Raj_72
Honored Contributor.

Re: Attachment problem in SD 4.5

Hi,

Any help guys,





Regards,
Dan Ioan
Honored Contributor.

Re: Attachment problem in SD 4.5

Hi Raj,

There are some settings related with formats of attachments on your messaging system (Plain-text, HTML, etc). Take a look to a similar thread to get more valuable suggestions:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=977001

Regards,

Dan
Raj_72
Honored Contributor.

Re: Attachment problem in SD 4.5

Thx,

I have alredy checked that option,any other clue?




Regards,
Ruth Porter
Acclaimed Contributor.

Re: Attachment problem in SD 4.5

Hi Raj,

Did you select the option, "Attachments allowed" for the new command on the Email Command tab in Tools>System>System Panel>Email settings?

If you have, what error message are you getting in the return email and logserver.txt (make sure you have email debug on)

Hope this help

Ruth
http://www.teamultra.net
Raj_72
Honored Contributor.

Re: Attachment problem in SD 4.5

Yes Ruth,

I have already enabled the option Insert Attachment allowed.

Now this prob seems to be more worse,even not able to get log service call by e-mail,

Its showing some problem related to attributes,

While processing attribute solution
Date:Time No item found with this text,please insert an existing text.

and the another line is

The maximum length of 255 characters have exceded.

Any clue


Regards,
Ruth Porter
Acclaimed Contributor.

Re: Attachment problem in SD 4.5

Hi Raj,

What does logserver.txt say (with email debug switched on) ?

Ruth
http://www.teamultra.net
Raj_72
Honored Contributor.

Re: Attachment problem in SD 4.5

Hi Ruth,

As such there is no specific error but i am attching the error file here for your reference.

Please have a look,

Appologise for the late reply,


Regards,
Simon Ellingsga
Trusted Contributor.

Re: Attachment problem in SD 4.5

Hi Raj

In the Administrator Console\System Panel\Attachment Settings:
On the General tab switch on "Use Passive FTP". This should make attachment in e-mails work on a HP-UX system.

All the best
Simon Ellingsgaard
Raj_72
Honored Contributor.

Re: Attachment problem in SD 4.5

Hi Simon,

Thx but the problem is still same..


Any other help,



Regards,