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Attachment option in HP service desk 4.5

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Anoop Kumar C
New Member.

Attachment option in HP service desk 4.5

Is there anyway to restrict the size of attachment in HP service desk 4.5?
3 REPLIES
Dan Ioan
Honored Contributor.

Re: Attachment option in HP service desk 4.5

Hi,

As far as I know, as a client of SD 4.5 you can't do it. However, this could be done using web-api or java code. May be sombebody did it and could helps you with an implemented example.

Regards,

Dan
Anoop Kumar C
New Member.

Re: Attachment option in HP service desk 4.5

Is it possible to integrate java client with web-api to achieve this?
Jacek Pliszka_2
Respected Contributor.

Re: Attachment option in HP service desk 4.5


I would try two ways:

1. FTP server - I think there should be an
FTP server that allows such limiting.
It should be easy to adapt one.
The problem here is how SD handles FTP
server errors.

2. modification of FTP library:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1020434