Service Desk Practitioners Forum
cancel

Attachment files in SD 4.5 SP 21 via Service Page

Highlighted
Daniel Moblicci
Contributor.

Attachment files in SD 4.5 SP 21 via Service Page

I´ve just installed the product HPSD 4.5 SP 21 and I like to know how implement a feature to atachemnt files to a especific Call, via Service Page.

Is it possible? Dou you have any stuff about this?

Thanks
Daniel.
3 REPLIES
Karol Raffay
Super Contributor.

Re: Attachment files in SD 4.5 SP 21 via Service Page

You need to modify CreateServiceCall.jsp so could insert to attachment files by Service Pages.
Fepelof_1
Respected Contributor.

Re: Attachment files in SD 4.5 SP 21 via Service Page

Hi

So are you using the forum too ?

Regards
Fep
Badrinath H K
Honored Contributor.

Re: Attachment files in SD 4.5 SP 21 via Service Page

Hi Karol,

Can you please share details of what code needs to be modified to enable attachement from SP and any other configuration changes that are required.

If possible please also attach modified CreateServiceCall.jsp file for our reference.

Thanks in Advance.

Cheers !!
Badri