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Attachements (ScreenShots) via Service Pages - What do you think??

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Elias Abboud
Acclaimed Contributor.

Attachements (ScreenShots) via Service Pages - What do you think??

Hi everyone,

I was faced with this several times. So I am polling for opinions.

I don't have a clue why it is not included out-of-the box? It would make sense since it would be the most convenient way to transmit the error message happening on the user screen to the support specialists. I know people are going to say this is included in the web console. But web console means that you would need a license to each end user or concurrent licensing for all.

Please state your opinion about this feature. Do you think it is important? Is it on your wish list? Would you pay for having a feature like this?

Thanks in advance for positive as well as negative opinions.

Cheers
Elias
If you can't solve it, post it :)
7 REPLIES
Ken Briscoe
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

Hi Elias - of course this should be a standard feature of web pages. Ridiculous that it is not.
However - many users have developed the JSP to add attachments. Even some of the HP tech guys (in Australia) have supplied the code and I would have thought you could get it from the HP account rep? And I'm pretty sure it's on the forums somewhere.
If you don't have any luck getting it, I'll see if I can get their agreement to supply it. Regards....Ken.
My email is kenilian@bigpond.com.au
Elias Abboud
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

Hello Ken,

Thanks for your opinion.

I did find bits and pieces on the forums for SD 4.5 mainly. But none for SD 5.

I would be gratefull if you could send the code to my email aboulleil1980@hotmail.com

and save me the trouble of writing the code.

Cheers
Elias
If you can't solve it, post it :)
Elias Abboud
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

By the way, I want to be the first to congrat u. 999 points and 1 more to go.

I am sure the new hat will look good on you.

cheers
If you can't solve it, post it :)
Ken Briscoe
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

Thanks Elias. I think our local HP tech guy has updated the attachment jsp for V5. (We haven't used it though). I will check with him tomorrow and if OK email you a copy.
My email is kenilian@bigpond.com.au
Elias Abboud
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

There you go. Nice hat :)
If you can't solve it, post it :)
Ken Briscoe
Acclaimed Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

Hey that's really cool Elias - thanks heaps. Of course trying to implement V5 requires quite a bit of magic. Now I just have to work out how to translate that to my bank account!
My email is kenilian@bigpond.com.au
Tulio Quinones
Outstanding Contributor.

Re: Attachements (ScreenShots) via Service Pages - What do you think??

Elias,

Can you post the link on where you found the bits for SD 4.5? I couldnt find it.

Thanks