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Associating Interaction Attachment to Incident and Change...

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er.mukul
Super Collector

Associating Interaction Attachment to Incident and Change...

If a user creates an Incident from the interaction, is there a way to have the attachment associated with the Incident?

Is there any way to do that?

The same would be for an Interaction with an attachment to Change.

I tried one of the resolution posted on thread by Mike but it didnt worked for me?

Please suggest what to do...

Thanks...
3 REPLIES
Prakash M
Occasional Contributor

Re: Associating Interaction Attachment to Incident and Change...

Hi,

Incident which has been created will have a tab as attachment. You can copy and paste the attachment. Also there would a tab similar in the Change too. Hope this would help you.

Thanks.
er.mukul
Super Collector

Re: Associating Interaction Attachment to Incident and Change...

Thanks Mike...

I got it working....

Thanks alot Prakash for writing...

Regards/Mukul
SubbotinKA
Super Collector

Re: Associating Interaction Attachment to Incident and Change...

To transfer the attachment from interaction to incident it is necessary: in the table screlconfig to come into Records problem and in Final expression to add a line: if (filename ($L.related) = "probsummary" and filename ($L.primary) = "incidents") then ($L.void=rtecall ("blobcopy", $L.RC, "incidents", incident.id in $L.primary, "probsummary", number in $L.related))
//Add this to "OnDomLoad" event