I'm having problems letting my users assign workgroups to calls. I have a role of 'Service Desk' and one of 'System Administrator'. If I log in using Admin and pull up a new call log, I can assign a workgroup. If I am service desk, I can't.
The two roles use the same form and workgroup assignment does exist. In roles I have set out the Service Desk role so that it has all permissions for Assignment, view, new and modify for service call and view and modify for workgroups.