I have requirement to auto assign the Incidents if any perticular text is entered in the description field.
So i have written a fc for probsummary as: if (brief.description in $file="Task Completed") then (assignment in $file="Network")
initial,add as "true"
So now when incident having this title"Task Completed" incident is getting assigned to "Network" team but when i am searching this ticket having ticket no. and assignment as Network in search form no ticket is got displayed.But when im going to that perticular ticket in the assignment its showing as "Network".
According to me issue is every time to assign a ticket to any team we need to click on the assignment fill button but in this case its not happening thats why i am facing this issue!!