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Assigned workorder email - changing email message?

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Tim_352
Occasional Advisor

Assigned workorder email - changing email message?

When a workorder is created and assigned to someone, it automatically sends out an email to that person advising them that workorder # has been assigned to them.

I've searched all through the DB rules and UI rules, but I can't find this rule anywhere (I need to edit the email message). Is this a default message that can't be editted? If it can be, where can I find it?

Any help would be greatly appreciated.
2 REPLIES
Tim_352
Occasional Advisor

Re: Assigned workorder email - changing email message?

I've just been informed by our HP rep that custom assignment messages aren't available for older service packs (we're using SP13). He said from memory, service pack 15 had this feature.

Problem solved by HP.
Gretar_Palsson
Collector
Solution

Re: Assigned workorder email - changing email message?

These messages cant be edited in SP's prior to SP17. In SP17 you can edit this message under e-mail settings in the system settings options. Its defined as a e-mail template.
//Add this to "OnDomLoad" event