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Archiving

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Fepelof_1
Regular Collector

Archiving

Hi there,

We´re on HP SD 4.5 sp22, and to improve performance, I want to do the archive of old Service Calls, Changes and Incidents.

Where can I find appropriate documentation ?

Thanks
Fep
3 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: Archiving

Hi,

go to the OVSD admin guide, Chapter 11 which details the procedure.

It is a one way street. You can archive out the calls. Once done users will not be able to see them again i.e. checing the history of calls logged by a user will not show the archived calls. they will be saved in .xml format.
Fepelof_1
Regular Collector

Re: Archiving

Hi Mark,

but once archived, can these itens be restored to the common view ?
thanks
Fep
Mark O'Loughlin
Honored Contributor

Re: Archiving

No,

however on previous threads it has been mentioned that they content can be viewed with an .xml viewer.

I haven't tested this and not sure how it would show related items.

Also with archiving you need to consider items with realtionships but have a read of the admin manual aanyway.
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