Service Desk Practitioners Forum

Approval of Change request

Sam K
Valued Contributor.

Approval of Change request

In Change request, approval votes fields are populated based on search code of approval group. So all the members of given workgroup are populated. How the approval votes are loaded based on given approval group?
Is it possible to load single person as approver in approval votes without adding it manually?

Based upon approver votes, Result field is updated as 'Approved' or 'Rejected'. How it is done?

Mark O'Loughlin
Acclaimed Contributor.

Re: Approval of Change request

Result field is updated as 'Approved' happens when the number of approvals required as set in the Strategy have made a yes vote
If the strategy is 2 out of 4 then 2 yes votes are required for an approved vote

Result field is updated as 'Rejected' will require ALL votes regardless of the strategy to provide a no vote. I don't like this as all votes are requried to reject the change regardless of the strategy.
Sam K
Valued Contributor.

Re: Approval of Change request

Hi Loughlin,

Thanks for your reply.How the calculation is done for updating result field based on strategy value? Where this information can be found?