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Approval Process Flow in Service Desk 4.5

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Geek
Super Contributor.

Approval Process Flow in Service Desk 4.5

Hi All,

Does anyone have any information about the Approval Process Flow if we want it to be done in certain levels, i.e. if Person A approves -> then only Person B will be able to approve.

You can say a hierachical approval or step by step approval. Is it possible with HPSD 4.5? (SP 26).
Please reply if anyone has any idea about this.

Thanks in Advance....
2 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Approval Process Flow in Service Desk 4.5

Hi there,

You can do this using workorders on a change.

Set up WO 1 as a predecexxor to WO 2 and do the approval for person A on WO and the approval for person B on WO 2

Hope this helps, Ruth
http://www.teamultra.net
Geek
Super Contributor.

Re: Approval Process Flow in Service Desk 4.5

Hi Ruth,

Thanks for the reply. Actually we want to have this functionality in the Service Call module, so is there any possiblity to have it?

Do we have to depend on the Predecessor/Successor WO to achieve this or is it feasible to do without it?

Please reply..