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Applied Calender Options in Work Order Template in Service Desk 4.5

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Anju
Super Contributor.

Applied Calender Options in Work Order Template in Service Desk 4.5

Hello
Applied Calender is a mandatory field with 4 different options : general, unspecified, 24X7, Opening hours calender in work order template. Though this field is not on the form and users don't use it today, I want to understand the meaning and usage of each of the options. Does anyone have any insight on this? Please let me know
Thanks
Anju
1 REPLY
Vasily Kamenev
Acclaimed Contributor.

Re: Applied Calender Options in Work Order Template in Service Desk 4.5

Hi
before use sd45_sp8_addendum_eng.pdf P49.
This part only for Planned fields - how calculate the time by Planned. You can use settings from General Settings or you can ignore GS and select other 3:unspecified, 24X7, Opening hours calender for WG.

Vasily