I have had a UI rule setup since we upgraded, it seems to work most of the time except when we attempt to update all.
below is the UI rule in place:-
When a value has changed OR Before the item is saved where Status (*) equals Workorder CreatedORWorkorder Planned and DatedORAllocated to Group/SpecialistORWorkorder RejectedORWorkorder AcceptedORIn ProgressORWaiting for DependancyORReady to ImplementORRun the Batch JobORImplementORWorkorder FailedORWorkorder CompletedORClosedORBacked Out AND NOT (Deadline (*) is empty) Applied Calendar (Update Data) Applied Calendar set to General (as set in General Settings)
The applied calendar field on the work order allows you to set each work in one of three ways:
1. General - this means that the work order looks at the settings for Planned Time usage in the admin console and applies those settings to the work order.
2. 24 x 7 - The Planned Start, Finish and Duration work on a 24 x 7 clock regardless of the admin panel settings.
3. Used the Open hours calendar - This option will look at the associated open hours calendar for the workgroup and use it when completing the planned start, finish and duration in a similar way to how the deadline is calculated.
For example, if the assigned to workgroup has a calendar that says they are open Monday through Friday from 8:00am to 9:00am, you can entered a planned start date of Wednesday at 8:00am and a duration of 2 hours and the system will automatically set the planned Finish for Thursday at 9:00am since the workgroup only works one hour per day and this request requires 2 hours to complete.
Since we don't used the "planned" date fields in Service Desk, we don't use this feature but it is possible to make UI Rules that would take the calculated information from the planned dates field and complete the actual dates (actual start, finish and duration).