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Analyzed data - reports

Pawel Bartusch
New Member.

Analyzed data - reports

Hi,
So I managed to get the analyzed data working - nice feature. The manual says something about reports types e.g. Passed on by, Solved by, Solution time, Assignment time. How do I access this reports ? Under Data->Analyzed Data I can only see the "Analyzed Data Service call" and I'm able to create/modify views in Presentation->views. What I'm looking for though are the predefined reports I mentioned. Where are they ?
Thanks in advance
cheers
p
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Analyzed data - reports

Hi,

Have a look at this thread and the threads mentioned. Has some usefull information

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=654779
Pawel Bartusch
New Member.

Re: Analyzed data - reports

Thanks Mark,
The document attached to the first thread is awesome ... but I'm on 5.1 and it doesn't seem to have the ability to choose the report type when I define/edit an analyzed data view.
Well I can still create my own view, copy data to excel and make my own calculations but I thought there'll be a way to make SD prepare the calculations (time per status, workgroup etc)
I'll work this around I guess
thanks again
cheers
p
Mark O'Loughlin
Acclaimed Contributor.

Re: Analyzed data - reports

No problem. there are a few people on 5.1 so they may see this. I wonder what "-=R=-" would have to say on the subject.