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Analyzed Data

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Jacqueline Godb
Valued Contributor.

Analyzed Data

In the Service Call, and Incident menu, under there is an attributed named 'Analyze data Service Call' and 'Analyze data Incident'. What is it used for? That attributes contain columns such as Status From, Status To, Assign from person, Assign to Person, Assign from Workgroup, and Assign to Workgroup.

Thanks,
Jacqueline Godbout
3 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Analyzed Data

This attribute will show you the analyzed data for the respective record. You can generate analyzed data for any module using Administrator Console --> System Panel --> Report Settings. The data for all the records (service calls/incidents/problems/changes/etc) can be viewed from Administrator Console --> Analyzed Data.
Jacqueline Godb
Valued Contributor.

Re: Analyzed Data

I don't understand exactly what you mean Ramaprasad, by 'analyzed data for the respective record'. Is it the information that you enter in that specific form that's being analyze for the columns such as Status From, to, Assign from/to person, assign from/to workgroup? Why would a service desk analyst need this information? Isn't this collected under History?

Thanks,
Jacqueline
Ramaprasad N
Outstanding Contributor.

Re: Analyzed Data

Hi,

You don't have to enter these details manually. The analyzed data for each module will be automatically generated by the system, when you configure it in the Admin console --> System Panel --> Report Settings.

This data is quite different from History. This will provide the calculate time lines for all the status' of the records, how much time has been spent on the calls and in what status', etc. This data is quite useful for reporting and analyzing your response times.