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Agent not working

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thezapper
Super Collector

Agent not working

Hi

I have installed service desk with sp 14 on win2k3 server. The agent service is running as a service and i have set to work as logon as system account and allow service to interact with destop is also enabled. Now my problem is that the agent is not executing any of the commands that is forwarded to it by the DB rule. Db rule says success. But the agent pops an error in the db log. which i am copying below. Please treat this as priority. Anyone who answers to my queries will get 10 pointers each.

And why does it show in the log that an request was sent by from port 4247

Agent Log.


Fri, 23/09/2005 14:37:18 hp OpenView service desk 4.5
Fri, 23/09/2005 14:37:18 Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
Fri, 23/09/2005 14:37:18 service desk agent: version 4.5.0588.1405 (SP14). Using port 50998
Fri, 23/09/2005 14:42:44 Setting multicast TTL to 1
Fri, 23/09/2005 14:42:44 Started.
Fri, 23/09/2005 14:42:44 ------------------------------------------------------------------------
Fri, 23/09/2005 14:42:44 hp OpenView service desk 4.5
Fri, 23/09/2005 14:42:44 Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
Fri, 23/09/2005 14:42:44 service desk agent: version 4.5.0588.1405 (SP14). Using port 50998
Fri, 23/09/2005 14:43:21 The server socket for the ITP service on port 50998 had an invalid request
Fri, 23/09/2005 14:43:21 The request was send by XXXXX ip address xxxxxxxxxxxxx from port 4247
Fri, 23/09/2005 14:43:21 Invalid ITP connection: Unexpected EOF.

3 REPLIES
Marc Hummel
Frequent Visitor
Solution

Re: Agent not working

Just a thought, did you apply the service pack to the agent as well? sp14
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
thezapper
Super Collector

Re: Agent not working

Yes applied the service pack 14 also on the Telaert server.

And the wiered thing is that i tried sending a message to my own server ie that is the Server on which the Database and Application server is installed i am not able to send the banner also.

Note: Have anyone installed SD on win2k3 and successfully sent a banner message to a win2k3 server.
Marc Hummel
Frequent Visitor

Re: Agent not working

this is the criteria used that works for me, make sure banner.exe is on the client that will display the message, make sure the agent is on the client that will display the message as well.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
//Add this to "OnDomLoad" event