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Advanced Find Form

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Alfio Torrisi
Collector

Advanced Find Form

Hi,
I use ServiceDesk 5.0.

Is possible to disable from windows client "Advanced Find" function (and F2 function) for a role?

Thank you

Point available!!
3 REPLIES

Re: Advanced Find Form

Sad news: No way in SD45. I think you should look for new Folder structure to disallow search on records.
Good news: You can do such thing in SM7.
Alfio Torrisi
Collector

Re: Advanced Find Form

Hi
thanks for your answer..
It is possible in SD5.0 filter the Advanced Find results by default?

I want that my customer could view only his calls...Actually i restrict his view, but if he push F2 can use Advanced Find to find all service calls in my system (of other customers too).
I know that with SD5.1 it is possible, but i cannot migrate...

HELP ME PLEASE!
MarkvL
Honored Contributor

Re: Advanced Find Form

Hi Alfio,

The only way this is possible is to make a folder for each customer and limit access only to the folder the customer is in.

For example Customer A is in Folder A where he has full access, for folder B he has no access.

You will have to set up this logic for old and new items to work.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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