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Adding to Service Event Relation

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Yvonne Duxfield
Regular Collector

Adding to Service Event Relation

Currently the Service event relation has Incident, Change, Problem and service call you can relate to a change. I want to add CIs to this as some changes have multiple CIs involved. How can I do this?
2 REPLIES
Jonathon Druce
Honored Contributor

Re: Adding to Service Event Relation

Yvonne,

The way to handle this is to add a work Order (or number of Work Orders) to the change and in the work order(s) add all the affected CI's. The reason for this is that there should be one primary CI that has caused the change which will affect related CI's. For eexample a Patch to go onto all your servers. The Change CI is the patch or the OS that the patch applies to and on the work orders will be listed all the servers that the patch is applied to.
Yvonne Duxfield
Regular Collector

Re: Adding to Service Event Relation

Thanks Jonathan,
Never thought of doing this so will give it a try
Cheers Yvonne
//Add this to "OnDomLoad" event