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Adding new service call code in service pages

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Raj_72
Collector

Adding new service call code in service pages

Hi,

I have added one new custom field in service call as a code field.Now i want to get this field in service page also.

I have added the same code field in vieweditservicecall.jsp and servicecall.jsp file but its not reflecting in service page.

Anyone has done this before,if yes plz let me know.

I would like to know the all steps involved in this procees also.

Regards,
Raj

8 REPLIES
Raj_72
Collector

Re: Adding new service call code in service pages

Have anydone did this?

Any help would be highly appreciated.



Regards,
Akies
Occasional Visitor

Re: Adding new service call code in service pages

Hi Raj,

Yes I have done this.For this I have tried to follow the same steps as that of Impact field.
Can you send me the file in which you have done code field?

Regards,
Akhil
Raj_72
Collector

Re: Adding new service call code in service pages

Hi Akhil,

I dont have that sheet as of now,as i am not at customer place.
Can u plz tell me what are the steps needed to get the service call code 1 in view editservicecall.jsp.


Regards,
Raj_72
Collector

Re: Adding new service call code in service pages

Hi Akhil,

Plz find the vieweditservicecall.jsp file,its giving one error.I have also attched the error.

Regards,
Raj_72
Collector

Re: Adding new service call code in service pages

Hi,

Any help,plz reply asap its urgent



Regards,
Akies
Occasional Visitor

Re: Adding new service call code in service pages

Hi Raj,

I have seen your file.I found nothing wrong but tell me one thing.Did you changed only ViewEditServiceCall page or CreateServiceCall page also?

Regards,
Akhil
Raj_72
Collector

Re: Adding new service call code in service pages

Thx Akhil,

Sorry,i dont understand the creation of new service page,can u plz explain it ?

I tell you what i have done till now,created one custom field for service call,and modified the existing vieweditservicecall.jsp file,nothing else,

Thats why i asked , am i missing something?


Regards,
Akies
Occasional Visitor

Re: Adding new service call code in service pages

Hi Raj,

Yes,you missed a lot of things..

1) CreateServiceCall.jsp is the page by which we enter the data.So your custom field should be there.
2) After you create a service call, it gets saved and new page ViewEditServiceCalls.jsp appears.
3)In ViewEditServicecall.jsp also, we can change some fields and re-enter the service call, so saveservicecall.jsp page also need to be changed.

For better understanding of the same, try to watch for category or impact fields.Go from very beginning of the page to the end.

Please revert for any clarification.

AND JUST WANT TO REMIND YOU ABOUT POINTS...:-)

Regards,
Akhil
//Add this to "OnDomLoad" event