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Adding menu option to HELP menu on OVSD 5.1

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Sandra Sparrow
Trusted Contributor.

Adding menu option to HELP menu on OVSD 5.1

Can I add a menu item to the "Help" menu item in Service Desk 5.1? I'd like to add a link to some video tutorials we've created.

Thanks
2 REPLIES
Err_1
Acclaimed Contributor.

Re: Adding menu option to HELP menu on OVSD 5.1

Hello Sandra,

I do not think it is possible to edit the Online help contents, although you could create a new URL type workspace to appear on the left side for all users, maybe call it "Tutorials" and there you can use the video URL or a share drive link where you can store this video + more helpful files you need to share.

Hope this workaround helps.. points are welcome.

Regards;
Randall Barrantes
SW Support Delivery Manager
Sandra Sparrow
Trusted Contributor.

Re: Adding menu option to HELP menu on OVSD 5.1

Thanks, I've tried that but the Flash content tries to run from the server and our security folks don't like flash on the servers.