Adding a message in history tab of service call in Service Desk 4.5
I have set up a database rule in SD 4.5 which triggers an email to caller if the "status" field of the service call template is changed to "completed". I want an entry for this action under history tab. Can anyone tell me how do we configure that?
Re: Adding a message in history tab of service call in Service Desk 4.5
Set up a custom text field and when your DB rule sends the email to the caller, add an update data action to update this custom field with whatever you want to be logged in history. Then switch on auditing for this custom field.