Service Desk Practitioners Forum

Adding a Field to Copy Fields

Zeenath Aslam
Trusted Contributor.

Adding a Field to Copy Fields

Can somebody tell me about copy fields.What fields are shown in the copy fields list? (Say only the standard system fields or the custom fields or the active fields or what else) I need to add a field(To Workgroup) to the copy fields of work order. Is it possible?
Jonathon Druce
Acclaimed Contributor.

Re: Adding a Field to Copy Fields

What version of SD are you using? I don't think you can add to the list but there was a version of SD 5.x that was not showing the complete list (You would activate a custom field and suddenly fields that had been visible in copy fields were no longer there - Just one of the many 5x bugs). All fields should be available.