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Add new character set to Service Desk

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Andrew Smolyani
Trusted Contributor.

Add new character set to Service Desk

Hello.

I have a problem with Service Desk.
I need to process XML files to OVO managemen server with UTF-8 character set. But default SD character set is ISO-8859-15 and Shift-JIS.
How can I add UTF-8 character set to SD?