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Add fields into Relations Tab

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Cesar Lozano
Respected Contributor.

Add fields into Relations Tab

I would like to add some extra fields in the Relations tab on a Service Call, Incident, Change and Problem.
Im using Service Desk 4.5-SP15.
Right now in the Relations tab of an Incident, Im able to see the following fields: Type, To, ID, Description & Status.
I would like to include for example: Actual Start
Thanks in advanced for your help.

Best Regards

Cesar
3 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Add fields into Relations Tab

Hello Cesar,

I'm afraid that you can't do much. As a rule of thumb, if in a view the right click is disabled, then you cannot customize it. Though there is a view named "Service Event Relation"
menes fhtagn
George M. Meneg
Acclaimed Contributor.

Re: Add fields into Relations Tab

...customizing that does nothing.
menes fhtagn
Cesar Lozano
Respected Contributor.

Re: Add fields into Relations Tab

Thanks George!!... Indeed I tried both things but as you said "nothing".

I have an Incident with several SC's related to it and i want to export all the information such as ID,Description, etc, from those services related into an excel spreadsheet, do you know any other way to do it?.

Thanks in advanced again

Cesar