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Add Approvers to the Approver List of an Item automaticaly ?

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Axel Jaskulski
Respected Contributor.

Add Approvers to the Approver List of an Item automaticaly ?

Dear all,

 

i'm facing an issue - we're trying to implement an automatism that automaticaly puts in a single, but variable person as approver.

 

I know that i'm able to add a full group - but we only want to add a person. I thought that it might work using an sd_event.exe call.

 

But i'm not able to figure out how the mapping has to be implemented - in "approval votes" is no information about the change/work order or whatever to which the approval belongs. I tested a call with the following parameters ..

 

-f C:\servicedesk\event\ini\sd_event_add_approver.ini -v 'SC=[Resp_Org_Workgroup;Responsible Change Manager;Search code]' 'APP=[Approval;Description]'

 

As you see, i tried to match the new approver using the searchcode of the person - and the description of the approval .. - but i get a critical internal server error .. - logged in the sd_event.log.

 

Is there a way to auto-add just single persons to the list ?

 

bye & thx,

 

axel

 

1 REPLY
Axel Jaskulski
Respected Contributor.

Re: Add Approvers to the Approver List of an Item automaticaly ?

ok .. i checked up using a variable workgroup for this. It worked already - but would cause hundrets of unnecassary workgroups ... :/

 

We created static groups for the few persons now - and done it that way.

 

If anybody got another idea - pls post it here.

 

bye,

 

axel