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Acknowledge of OVO messages

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Archana1
Regular Collector

Acknowledge of OVO messages

Experts,

Please confirm that On Service Desk Server(4.5Ver) we can create two database rules to 'Send Acknowledge of OVO Messages' on two differant OVO server ??

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The Pike
Honored Contributor
Solution

Re: Acknowledge of OVO messages

Yes you can, but I'd rather use two separate integration accounts and a single DB Rule to send the acknowledgment to the OVO server that registered the incident (Registration;Created by;Host).

Hope this helps.
Points are welcome.

The Pike
//Add this to "OnDomLoad" event