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Account User - Service Pages

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Marcela Miguel
Outstanding Contributor.

Account User - Service Pages

Hello, Friends!

I have a new situation for you:

On the Administrator Console\Security\Roles\Service Pages, I defined that Service Pages users will can just to visualize the service calls. Though for any users, this option like dont work. Please check my screenshot with two examples this error.

Regards,

Marcela.
3 REPLIES
Michel SILVA SO
Outstanding Contributor.
Solution

Re: Account User - Service Pages

Hello Marcela,

could you please verify if the user "Alexandre Portugal Penna " is not related to another role than the one you prepared for SP?

If this user has also an SD Account this can be the reason.

SD Accounts automatically have SP Access...
Check if "Alexandre Portugal Penna " has SD Role giving him Service Call Modification access.

Rgds,
Michel
Marcela Miguel
Outstanding Contributor.

Re: Account User - Service Pages

Michel,

You keep reason, Alexandre Portugal Penna SP user was unduly related in System Analyst role that is specific to SD account users.

Thank very much for attention and support.

Regards,

Marcela.
Marcela Miguel
Outstanding Contributor.

Re: Account User - Service Pages

Thanks.