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Access Denied: Incorrect account name or password - Issue...

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Roderick De Guz
Regular Collector

Access Denied: Incorrect account name or password - Issue...

Hello.

Currently using HPOVSD 4.5 SP11.

A handful of people received the message attached. This is when they go to lunch without logging out (as you do), come back after 1 hour, and retry to use the tool again.

I thought the client is suppose to automatically re-log you in behind the scenes. Obviously, it won't if you don't ahve enough licences. But this should give you a different error message right?

Has anyone come across this before? Thanks in advance.
4 REPLIES
Roderick De Guz
Regular Collector

Re: Access Denied: Incorrect account name or password - Issue...

oops, forgot the attachment...
Jonathon Druce
Honored Contributor

Re: Access Denied: Incorrect account name or password - Issue...

Concurrent or Named users - Do they always have the Advanced find label on the dialog?
Roderick De Guz
Regular Collector

Re: Access Denied: Incorrect account name or password - Issue...

Yep, its always Advanced Find. The user was only able to do this, as they weren't allowed to open a record and even change the views.

Named User as well.
Robert S. Falko
Honored Contributor

Re: Access Denied: Incorrect account name or password - Issue...

So what was the result? Do you figure out what was causing these incidents?

Thanks,
Josh
//Add this to "OnDomLoad" event