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ACES and Services Checklists

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Robert S. Falko
Acclaimed Contributor.

ACES and Services Checklists

ACES allows use to import a services checklist. However, it requires a reference to the service, which cannot be migrated with ACES. Therefore, the OID of the exported service will almost certainly be wrong.

No problem. I look up the correct OID and put it in the XML file before the ACES import.

Unfortunately, the import still fails. The log is below. Any ideas?

Thanks,
Josh


============================================================================
hp OpenView

Starting: ACES Import
Version: 4.5.0588.1805 (SP18)

Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
============================================================================

Log level: Low
Start time: 2006-05-17 15:49:02

Start importing 1 files

Start importing file 1/1: P:\Checklist.xml

Start importing view 1/1: Checklist/Incident Mgmt - Checklist/Service [item type ServiceChecklist]
Warning: could not save item
Item Service Checklist [ServiceChecklist] with Text [Text] 'Internet Browsing Problem'
For service the following fields are required:


Name,

Status.
The failure is related to one of the following warnings:
Warning:
Item Service Checklist [ServiceChecklist] with Text [Text] 'Internet Browsing Problem'
Field: Services [Services]
Failed to update the set of sub items
For service the following fields are required:



Name,

Status.

Successful inserts: 0 / failures: 1
End importing view 1/1: Checklist/Incident Mgmt - Checklist/Service [item type ServiceChecklist]
End importing file 1/1: P:\Checklist.xml

End time: 2006-05-17 15:49:03
Elapsed time: 0 hrs. 0 min. 0 secs.

1 REPLY
Bryan Kercheval
Super Contributor.

Re: ACES and Services Checklists

I normally do not relate the Service Checklist until after I move it with ACES for that very reason. Doesn't seem to matter if everything matches up exactly or not.