I created two Service Today (type Table) views on the Administrator Console. And I associated these views in other view Explorer,ok? Though, these views type Table dont appear on the Service Desk user that have Concurrent License. ItÂ´s so strange.
This event is happenning only Concurrents licenses accounts. Did you exist any way the configure these Service Today views on the Role?
Though you can create varius Service Today views using the administrator console, you cannot assign it to specific roles. To my knowledge every "Service Today" view defined on Presentation/Views is available for all roles.
Furthermore, all Service Today views here, are available to everyone regardless of account type.
Ok, George! But.... Why doesnt these views appear in the other accounts "Concurrent Licenses"? I have using a paleative: I copy my view.dat and replaces on the C:\Documents and Settings\nameuser\Dados de aplicativos\Hewlett-Packard\OpenView\Service Desk\Views.dat.