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A simple Question: Role and Service Today

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Marcela Miguel
Outstanding Contributor.

A simple Question: Role and Service Today

Hello, friends!

I created two Service Today (type Table) views on the Administrator Console. And I associated these views in other view Explorer,ok? Though, these views type Table dont appear on the Service Desk user that have Concurrent License. It´s so strange.

This event is happenning only Concurrents licenses accounts. Did you exist any way the configure these Service Today views on the Role?

Please, check my screenshot.

Redgards,

Marcela.
10 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: A simple Question: Role and Service Today

Marcela,

Though you can create varius Service Today views using the administrator console, you cannot assign it to specific roles. To my knowledge every "Service Today" view defined on Presentation/Views is available for all roles.

Furthermore, all Service Today views here, are available to everyone regardless of account type.
menes fhtagn
Marcela Miguel
Outstanding Contributor.

Re: A simple Question: Role and Service Today

Ok, George!
But....
Why doesnt these views appear in the other accounts "Concurrent Licenses"?
I have using a paleative: I copy my view.dat and replaces on the C:\Documents and Settings\nameuser\Dados de aplicativos\Hewlett-Packard\OpenView\Service Desk\Views.dat.

Regards,

Marcela.
George M. Meneg
Acclaimed Contributor.

Re: A simple Question: Role and Service Today

Marcela, you logged on as a concurrent account on your system?

Have you tried to loggon as cuncurrent account on another computer?
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Vasily Aksenov
Acclaimed Contributor.

Re: A simple Question: Role and Service Today

views.dat is for "local" views which are created by user, not in admin console.
George M. Meneg
Acclaimed Contributor.

Re: A simple Question: Role and Service Today

Marclela,

Do you by any chance have "Use Delayed Role Caching" enabled in General Settings ?
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Marcela Miguel
Outstanding Contributor.

Re: A simple Question: Role and Service Today

Hi, Good Morning!!! Differents Time Zone..rs

First Question:

George, my account is Named License and the other users accounts is Concurrent License.

Second Question:

About Logged Concurrent Account in other computer: My account is Named License. Do you speak to change my account for Concurrent License?

Third Question:
About option: "Use Delayed Role Canching" enabled in General Settings: Please check my screenshot. No, I dont.

Redgards,

Marcela.
George M. Meneg
Acclaimed Contributor.

Re: A simple Question: Role and Service Today

Marcela,

I asked if you logged on as a concurent user in your machine.

Have you tried to logged on as a concurent user in ANOTHER machine? If yes, is the problem reproduced?
menes fhtagn
Marcela Miguel
Outstanding Contributor.

Re: A simple Question: Role and Service Today

George, hey!

First Question:

Yes, I logged Concurrent account in my computer.

Second Question:
Yes, I logged Concurrent account in other computer and these views dont appear:
- Service Today By Support (Table);
- Service Today By Systems (Table).

Mark O'Loughlin
Acclaimed Contributor.

Re: A simple Question: Role and Service Today

Hi Marcela,

can you please log on with
1)an Admin account and take a screen shot of the available views for Sevice today and

2) a non admin (user) account and take a screen shot of the available views for Sevice today also (as per my attachment example)

I would like to see what is showing for both views (in addition to what we see in the attachments already provied).

Thanks.
Marcela Miguel
Outstanding Contributor.

Re: A simple Question: Role and Service Today

Thank you very much.

Marcela.