Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

A simple Question: Deadline Field

SOLVED
Go to solution
Highlighted
Marcela Miguel
Senior Member

A simple Question: Deadline Field

Hellow, friends!

Where can I define Deadline field like required for the Approval votes? I tried Security\Prevention\Required Fields\Service Call\deadline but this field on the Approval votes dont stay required.

Regards,

Marcela.
9 REPLIES
Tulio Quinones
Frequent Visitor
Solution

Re: A simple Question: Deadline Field

Hi Marcela,

Did you try making it required under Security\Prevention\Required Fields\Approval?

You can make it required when the vote is set to active, etc.
Marcela Miguel
Senior Member

Re: A simple Question: Deadline Field

Tulio, hi!!!!

This option is not available for choice. How can I available her or inserted the approval status on this box?

Please, check my screenshot. My Service Desk version is 4,5. No patches installed.

Regards,

Marcela.
Tulio Quinones
Frequent Visitor

Re: A simple Question: Deadline Field

Hi Marcela,

Dont know if this a service pack issue. Going to bring up a base installation in vmware and get back to you.
Akies
Occasional Visitor

Re: A simple Question: Deadline Field

Hi Marcela,

First of all, please tell me whether you get approval deadline or simply deadline in form.

You can check this by drag and dropping the approval options into the form or can use form with all fields.

Secondly check approval status..Whether you normally get it or not.

Normally approval status are :ready, active and inactive.

Regards,
Akhil
Marcela Miguel
Senior Member

Re: A simple Question: Deadline Field

Hello, Akhil!

Please check my screenshot for the more answers about your questions, ok?

Regards,

Marcela.
Marcela Miguel
Senior Member

Re: A simple Question: Deadline Field

Hellow, friends!

Any more answer?

Regards,

Marcela.
Tulio Quinones
Frequent Visitor

Re: A simple Question: Deadline Field

Hi Marcela,

Sorry for delay, was in transit from Hong Kong to NY. I have brought up a base install and was able to duplicate your scenario where you can not make deadline required under sercurity\prevention\required fields\approval because it does not show the approval statuses. Investigating now.
Tulio Quinones
Frequent Visitor

Re: A simple Question: Deadline Field

Hi Marcela,

Service Pack 6 gives you the ability to make approval deadline required dependant on status (see attachment). Sorry for delay.

Hope this helps.
Marcela Miguel
Senior Member

Re: A simple Question: Deadline Field

Tulio, hellow!

Thank you very much.
I think that this option only is available for systems with patches installed.

Regards,

Marcela.
//Add this to "OnDomLoad" event