The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

A item cannot be opened

Highlighted
Sonia Urbaneja
Senior Member

A item cannot be opened

Hi all,

we are working with SD 4.5 and SP 20.

Reviewing the Changes created we have encountered one of them that we cannot open (it is said that tha user does not haver permissions, but we are using System).

So, we have viewed in the database that the change is in the "itsm_changes" table, but not in the "v_change" view.

Can anyone explain this situation?.

Thanks in advanced for your help.

Regards,
Sonia.
//Add this to "OnDomLoad" event