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A.D. integration with Service Desk 4.5

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raam.mk
Respected Contributor.

A.D. integration with Service Desk 4.5

please help me in integrating Windows Active directory with Service desk 4.5

And can i edit attributes in forms

In advance Thanx

Raam.MK
3 REPLIES
Alexey Dukov
Outstanding Contributor.

Re: A.D. integration with Service Desk 4.5

Hi Raam

Use a document in attachment.

Hope this help.


Best regrds,
Alexey
Michael Lutfi
Outstanding Contributor.

Re: A.D. integration with Service Desk 4.5

Someone on the forum here once posted this tool and it is amazing here is a URL for it it is light and easy to use and does not require installation just unpack and start :)

http://www-unix.mcs.anl.gov/~gawor/ldap/download.html

Good luck!!!LDAP is one of the nicer imports that client like but the biggest thing is finding the right searchscope and additional fields they might be interested in such as cell phone numbers and domain IDs...etc.
Vasily Kamenev
Acclaimed Contributor.

Re: A.D. integration with Service Desk 4.5

Hi
Integration 4.5 with AD possible only n Persons level and accounts too without password(password AD <> password SD).
That mean You cal synchronize Person+Organization and AD records and departments, use for this internal SD tool or LDAPExtractor(very good tool).
Password sync. possible doing if your company have MIIS server.

Vasily